How Vodafone use Monterosa / Interaction Cloud™ to engage customers throughout key calendar moments

Vodafone

About Vodafone

Vodafone is a world-leading technology communications company with over 625 million global customers, 65 countries and 94 million+ business IoT connections. As a much-loved brand, Vodafone prides themselves on their ability to engage with customers through industry-first connectivity.

The Challenge

To remain culturally relevant and front-of-mind for customers in Qatar, a key market for the business, Vodafone were searching for new methods to attract and engage fans. With the FIFA World Cup arriving in the region in 2022, Vodafone was looking at different ways to engage with the audience during key calendar moments starting with the 2018 summer of football.

Selecting a partner

As a global organisation with many regional operational markets, the procurement process was thorough and required the chosen provider to showcase the best technical as well as commercial business case.

Through Monterosa / Interaction Cloud™ Vodafone saw a platform that could be easily integrated with alongside a highly customisable framework to suit a range of different experiences and languages that provided the highest level of security and reliability needed from a brand that competes on innovation and capability.Vodafone wanted a trustworthy partner that could deliver an exciting experience for fans and had core capabilities to innovate and engage fans at different moments.

Partnering with Monterosa / Interaction Cloud™ has provided the company with an array of interactive possibilities. The platform has been easily integrated into Vodafone’s digital ecosystem, with a highly customisable framework to suit a range of different experiences and languages that provide the highest level of security and reliability.

Activations have included the 2018 FIFA World Cup, 2019 Club World Cup and the Ramadan campaigns of 2020 and 2021. In every calendar moment, Vodafone has been able to use the platform to quickly deploy fan experiences that align with their core objectives:

  • Daily Engagement - To regularly attract users to the brand throughout each campaign
  • Innovation - Create a PR-able experience that can go viral across the region
  • Build a sense of community - Connect with and engage the local Qatari community

Studio enables in-house content teams to self-serve and take full control of their interactive experiences

The Solution: A hat-trick of experiences

The Football Fever campaign in 2018 was centred around three interactive games powered by Monterosa / Interaction Cloud™ and our Embedded Interaction experience.

  1. Predict & Win
  2. Football IQ
  3. Team Picker

Monterosa / Interaction Cloud™ enabled the in-house Brand team to launch multiple interactive experiences like Predict & Win, Football IQ, and Team Picker during the tournament

Predict & Win ran throughout each gameday, offering users the chance to earn points and prizes against their result predictions. To keep to one of the key criteria of simplicity, the game offered home win, draw or away win options. Results and player points were updated in real-time.

Football IQ “Qatar’s Greatest Fan” was a daily trivia experience, testing the Qatari audience on their vast knowledge of the wider game, previous World Cup tournaments and stand-out football moments. With a 10 second timer set against each question, users would be ranked in a leaderboard based on their score, which awarded more points for the quickest correct answers.

Team Picker directed a user through a journey of multiple-choice questions to help fans choose their second team. Once selected, the experience would offer information about the team and power in-app rewards.

Daily, weekly and overall campaign leaderboards were visible to fans throughout the experience, to drive interest and retain loyalty.

Similarly, with the Ramadan campaign in 2021, using Monterosa / Interaction Cloud™ Vodafone was able to launch a month-long ‘Day of Show” experience, encapsulating a series of interactive elements including:

  • Poll
  • Trivia
  • Sorting quiz
  • Word puzzle
  • Images Gallery
  • Button Masher
  • Media Element
  • Meme maker
  • Video player

Monterosa / Interaction Cloud™ enabled the in-house Brand team to launch connected experiences to regularly engage customers during Ramadan

Creative teams had the opportunity to quickly roll out new elements and content providing fans with a fun and fresh experience throughout every day of Ramadan.

Studio, the platform’s content management interface, was crucial to the success of all these campaigns, enabling Vodafone to regularly review live performance metrics whilst planning and publishing content to the experiences during the month-long campaigns.

The Results

The Football Fever campaign was the first ever fan engagement campaign by a commercial brand in Qatar and a resounding success. The activity reached 2.1m people, resulting in 289,000 sessions on the Football Fever platform and generating over 345,000 click-throughs to Vodafone promotions.

The performance of the campaign has inspired Vodafone’s continued usage of Monterosa / Interaction Cloud™ to power activation and fan engagement experiences throughout 2019 and 2020, including the month-long Sawa engagement during Ramadan.The Football Fever campaign was the most successful fan engagement campaign and the first ever fan engagement campaign by a commercial brand in Qatar. The activity reached 2.1m people, resulting in 289,000 sessions on the Football Fever platform and generating over 345,000 click-throughs to Vodafone promotions.

Throught the campaigns Vodafone increased its audience acquisition converting 14% of fans into active users of the Vodafone Qatar app.

26’28’’

Average session length

85%

Percentage of visitors that completed a QGF trivia challenge


1.2 Million

Interactions (Active participation)


”We’re extremely happy with how the Football Fever campaign has performed, interacting with millions of Qatari football fans, creating real moments of genuine engagement and boosting our brand positioning with a national audience.

With Monterosa’s platform we were able to rapidly launch some amazing digital experiences that our customers loved, helping us to own the football conversation for the duration of the World Cup.”

Nick Gorgoglione
Head of Brand & Communications
How Studio works for in-house teams

Working closely with Vodafone’s regional Brand and Product teams, we have transformed how the Qatari population engages with digital experiences, adding new interactive layers to power more immersive and compelling fan journeys. Through a flexible product approach and a rapid solution delivery, that included a range of interactive elements configured and managed via the Studio, Vodafone have been able to uplift their in-app and web experiences, rewarding fans for loyalty and retaining their reputation for innovation and connection.

Unlock your Interactive Experiences

The studio powered by Monterosa / Interaction Cloud™ has a variety of ready-to-go experiences you can deploy in just a few clicks, at scale and in real-time

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