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Keep your audience engaged before and after live events with a fan-first digital strategy

Keep your audience engaged before and after live events with a fan-first digital strategy

 
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When it comes to media consumption, we’ve all heard it enough times: digital will become as important as linear in the coming years.

This puts a lot of pressure on sports organisations to think more creatively and diversify the content they create to retain their audiences’ attention.

Will one-off campaigns really be effective enough? PR stunts with buzz that dies down quickly, experiential campaigns that just don’t have the same reach as digital, or even live social media options that don’t facilitate an ongoing relationship in the same way owned platforms can.

The sports industry has an opportunity now to engage fans before and after live events, becoming a bigger part of their daily or weekly routines. We’re always advocating for strategies that create a real connection with your audience - fan-first approaches that are built on regular engagement and ensure you remain relevant.


Source: PwC’s Sports Survey 2018

Source: PwC’s Sports Survey 2018

PwC’s 2018 Sports survey reiterated two key trends in consumer behaviour:

  1. Video consumption is not slowing down, and fans expect this type of rich engaging content outside of live sporting events

  2. Ambassadors are as important as ever, but so is the ability for fans to feel part of the action and participate

The rise in interactivity provided by tech firms, coupled with the availability of live streaming driven by OTT, have enabled new innovative formats for sports organisations to bring fans together.

Some of the most effective approaches to fan engagement, from competitions to quizzes, don’t need to be static or one-way anymore. These can now be turned into live mobile experiences (think HQ Trivia!) that build stronger connections with audiences - combining low latency streaming with real-time fan interactions into an owned platform.


Sports organisations have a huge head-start compared to most. You just need to think about maximising existing assets to create a unique experience to you and your fans:

  • What ambassadors or talent do you have available?

  • What topical content would really hit home with your fan base?

  • How often do your fans want to engage? Daily? Weekly?

  • What are you driving your audience to - a live event, a subscription?

You can then align prizes, rewards and sharing opportunities to your objectives - whether that’s promoting brand partners or your own subscription targets.

Before you know it, you’ll have a new and engaging way to reactivate existing audiences that have become passive, and build on existing audience data with live contextual data. All whilst creating new opportunities for brands to maximise their sponsorship.


German network ProSieben launched this new innovative format to achieve its goals and develop a compelling set of commercial opportunities for brand partners. Live trivia app Quipp helps them capture attention and reactivate existing audiences with a live interactive quiz, broadcast daily at 8pm across Germany and Austria.


 
 
 

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World Cup fans deserve world-class experiences

World Cup fans deserve world-class experiences

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The 2019 World Cup calendar is shaping up to be an exciting one, with the Cricket, Rugby, FIFA Women’s Football, FIBA Basketball AND Netball World Cups all happening across just seven months between May and November.

This is a great opportunity for sports organisations and sponsors to engage fans before, during and after each event with amazing interactive experiences, finding new ways to entertain passionate audiences and attract new fans.

We’ve pulled out some of our favourite fan engagement examples, powered by our award-winning LViS platform and implemented across multiple countries, brands and channels.


Maximising Rights - EA SPORTS 2018 FIFA World Cup

The FIFA World Cup Predictor was central to EA SPORTS FIFA’s engagement strategy this summer and we’re thrilled to see so many fans around the world interact with both experiences.
— Jon Cole, Global Community Engagement Strategist, EA SPORTS

Brand Activation - Carlsberg UEFA Euro 2016

The team at Monterosa helped Carlsberg reinvent fan interaction for UEFA Euro 2016. Their understanding of how fans interact around major sporting events, combined with their technology platform LViS, made Monterosa a critical partner in delivering the most engaging digital platform we have ever undertaken, with incredible results.
— Richard Whitty, Senior Marketing Manager, Football at Carlsberg Group

Attracting New Fans - Vodafone Qatar Football Fever

We’re extremely happy with how the Football Fever campaign has performed, interacting with millions of Qatari football fans, creating real moments of genuine engagement and boosting our brand positioning with a national audience. With Monterosa’s LViS platform we were able to rapidly launch some amazing digital experiences that our customers loved, helping us to own the football conversation for the duration of the World Cup. We look forward to using their fantastic tool to create even more exciting moments with fans in Qatar.
— Nick Gorgoglione, Head of Brand & Communications, Vodafone Qatar

If that’s not enough to get the creative juices flowing, we’re taking bets on which World Cup will have its own live mobile gameshow. Who will come up with a game-changing use for interactive video (think live video stream combined with layers of interactivity on top)?


Who’ll launch the most innovate sports app? There’s so much that can be learnt from the entertainment industry, with big names like Nickelodeon and ITV changing the way they connect with audiences through TV-AR and Instant Commerce.


If you’re looking for a scalable interaction platform that can power awesome fan engagement solutions, then get in touch.

 

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Context, timing and personalisation are key to maximising fan engagement

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Context, timing and personalisation are key to maximising fan engagement

 

Fan engagement is a term much discussed but little understood. An increasing array of apps, games, streaming and social network propositions are vying for fans’ attention. That attention is limited; although we spend more time consuming media than we do sleeping, there are limits.

So how can rightsholders, broadcasters and sponsors make sense of it all and make sure they hit the right note with fans to cut through the noise?

In such a fast moving space, the answers will change annually if not faster. In 2017 the key will be good timing, contextual relevance and personalisation.

Prophecies on the future of fan engagement often suggest there might be a singular method of consumption such as VR or AR. But the real answer will be a diverse mix that depends on the demographic and psychographic profile of the fan, the type of sport, the fan’s location and the time of day. The same fan behaves differently in the stadium, in front of the TV and on their daily commute.

As fans we have always benefitted from social currency generated by our shared passion. Today that currency has never been more temporal. Victories, athlete stories and controversies on and off the pitch, now gain instant traction.

As the still-dominant platform for watching live sports, TV or streaming is the jumping off point. Moments are then propelled via social networks (Facebook, Instagram , Twitter, Snapchat primarily), and instant messaging such as WhatsApp and Facebook Messenger.

 
 
 

When Alistair Brownlee helped his brother over the line last month, a social media viral hit emerged in less than a day, TV footage of a triathlon gaining more views than TV itself.

But then, almost as fast as everyone was talking about one moment, attention shifts to the next. Even the biggest sporting moments have a relatively short half-life.

There is no singular medium or digital solution for fans, because they use many devices and apps, often at the same time as TV. Despite that, there is one universal fact – fans are hungry and impatient. They need to be entertained, educated, and amused in the moment.

While traditional TV isn’t going anywhere for the time being, apps, social and messaging channels have the advantage of personalisation. An app can send push notifications tailored to your team, a Messaging Bot can speak to you as if it’s your friend. A fantasy game can let you compete with your own friends.

 

 

HSBC World Rugby Sevens: Live Multi-screen Fantasy

 
 
 

Engaging fans on multiple screens simultaneously is a challenging approach that can be particularly rewarding when executed well. HSBC and World Rugby Sevens, for instance, worked with us to speak to a new generation of Sevens fans, to enhance the global TV broadcast and to build a Sevens CRM database.

We created a new breed of live fantasy which attracted fans from 140 countries in 2015-16.

The “Rugby7Stars” game engages fans both between events and while they’re watching live on TV, solving a key problem with traditional fantasy: lack of engagement between events. In the game we created, Sevens fans are given the opportunity to build their fantasy squad between events 24/7 by opening card packs of players from each country, then competing head to head with other fans around the world to steal players.

During the live broadcast, live TV graphics on the world feed feature leaderboards of fantasy players, with commentators calling out fan names making them part of the coverage.

Interaction with live TV or streaming is no longer a gimmick. Although forcing fans to interact during the most exciting moments is an unwelcome distraction, allowing them to make live substitutions in down-moments is a very successful technique.

 

 

How to maximise business value from engaging fans?

It’s essential to be clear about what you’re trying to achieve. Educating new fans, communicating with younger ones, building a database for ticket marketing are all legitimate goals but they can lead to very different approaches. 


 
 
MLB’s Statcast uses live tracking data to tell new stories and create a new sponsored product

MLB’s Statcast uses live tracking data to tell new stories and create a new sponsored product


 
 

It goes without saying that if you aren’t making something significantly better than it was before, your idea won’t last very long. Just look at Major League Baseball’s new StatCast as a product that provides value for fans through new real-time stats and stories based on live player and ball tracking data. It's truly groundbreaking using new types of tracking data never seen before. 

 
 
 

Value for Rightsholder & Sponsor

What we create has the potential to add value for the rightsholder and sponsors, a capability that can be monetised through specific sponsorship from a brand looking to associate with smart data, in MLB’s case that is Amazon Web Services.

 
 
 

We also provided Carlsberg and UEFA with a new take on both Man of The Match and Goal of The Tournament for Euro 2016. The two ‘sole & exclusive’ rights formed part of Carlsberg’s partnership and the brand wanted to activate fans while fulfilling its promise of “doing it better for fans”.

As such, they could simultaneously vote on all platforms including UEFA app, Carlsberg’s football hub, Twitter and Facebook. The experience included video, social buzz, ambassador commentary and personalised meme sharing. For the first time, the brand was able to use goal footage on social media to promote the vote. Delivering an impressive 2 million users and 9 minutes average dwell time, it proved how doing things differently drives attention and brand exposure.

 
 

The Value of Data

Last but not least, sensitively collected data is a both a by-product and for some, the most valuable output of interaction. In Norway with broadcaster TV 2, Monterosa activates fans of a sports reality competition show “Best of the Best”, with a prediction game that drives location-qualified test drive requests for sponsor Renault. Location-qualified leads carry great value to car brands. 


 
 
For our client TF1, one of France’s official broadcasters of Euro 2016, our LViS platform powered a live overlay panel featuring line-ups, live stats and audience reactions.

For our client TF1, one of France’s official broadcasters of Euro 2016, our LViS platform powered a live overlay panel featuring line-ups, live stats and audience reactions.


Forward-looking broadcasters like the UK's Channel 4 recognise that building a registered database of profiled users helps drive premiums on targeted ads and help to target marketing by age, location and interests. 

 

 

Maximising Value: Five Takeaways

 
 
  1. Do something different or better

  2. Pick your moment to motivate action

  3. Request sign-up, purchase or share at the least interruptive time

  4. Personalise the experience wherever possible

  5. Avoid pinning a strategy to a single platform or social network

 
 

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How live sports data is powering the next generation of mobile fan experience: 3 examples

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How live sports data is powering the next generation of mobile fan experience: 3 examples

 

Team Monterosa are having a busy weekend of live sport interactivity across horse racing, rugby and cycling. We're powering a growing number of real-time interactive products that add to the fan experience and help both brands and rights-holders maximise the opportunities in participation and audience data. Here are three live examples, all powered by our LViS platform and feeding mobile, social content and live TV graphics. 

1. Horse Racing & Live Tracking

Horse Tracker is busy helping Channel 4 audiences track their horses, using wearable tracking technology and our LViS platform to sync live maps and speed/position data. 

 

2. Live Fantasy Gaming

Our new Fantasy Live app is powering the official World Rugby 7s fantasy in Hong Kong. Unlike most fantasy games, you can substitute your players live while watching in stadium or in the living room. 

 

3. Cycling Predictions

Lightweight interactivity is powering TV 2's cycling coverage, engaging fans with real-time predictions for fuel sponsor Uno. The experience is available on mobile web and Twitter, allowing fans to engage on whichever platform they prefer and see their votes impact TV graphics and commentary. 

 

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Chile's Canal 13 launches Copa America app powered by LViS offering live voting in all matches

Chile's Canal 13 launches Copa America app powered by LViS offering live voting in all matches

C13_Copa_App
C13_Copa_App

Monterosa's partner in Chile, FunXperience, developed the Copa America app using LViS, which provides a cloud infrastructure robust enough to handle the massive concurrent capacity demanded by major live TV events. The app offers football fans a richer viewing experience and a deeper level of engagement by allowing them to vote for their man-of-the-match during games, play quizzes, and access polls and predictions.

The app, available in both iOS and Android versions, is sponsored by America Movil's Claro, the headline TV sponsor for Copa America 2015.

"FunXperience and Canal 13 have already proved beyond doubt with the Vertigo app — which generated more than 1,100,000 votes and was largely responsible for the show becoming Chile's No 1 Twitter trend for two weeks running — that they have the skill and vision to make a No 1 TV-related app using the LViS platform in very little time," said Simon Brickle, Monterosa's chief operating officer. "The Copa America app will build on that success to provide Chile's football fans with a whole new level of engagement with the beautiful game."

"We have found in LViS and Monterosa the perfect partners. After the success of the Vertigo second-screen experience that was built in under four weeks, we are taking this new step by taking second screen into sports," added Edgardo Bastias, executive director of FunXperience."

France Télévisions use LViS Sports Companion app to activate GDF Suez sponsorship of French Open

Sunday 25th May is the first day of Rolland Garros, a.k.a. the French Open and France Télévisions have licenced and customised our shiny new, real-time LViS Sports Predictor HTML5 app, to activate fans of both the live stream and the TV broadcast.

Click here to check out the game and live stream (you must be in France to see the live stream)

With demand for sports sponsorship growing, and with increasing emphasis on performance marketing, media owners are under increasing pressure to deliver "active" sponsorships for brands.

The "Tennis Ace" companion is an extension of Energy company GDF Suez's sponsorship, which is embedded alongside the live stream on desktop and also opens up in mobile browsers for second screen fans. Unlockable competitions and a set of great prizes for winners, drive data capture (Canon digital camera? Yes please.)

The game lets tennis fans accumulate points as they predict outcomes of each game and match, with multiple predictions running at once. It's about knowledge too, and the producers have a set of tricky tennis quiz questions that'll be sent out at opportune moments when there are lulls in the action.

Fans can even save their scores between games, driving registration to the France Televisions site.

For Monterosa this is especially exciting because it's the first app to be licenced from the new LViS Store. The same Sports Presictor app with be re-versioned for the Tour de France in July and is now available to right-holders globally.

Our very nice customer Olivier Lendress, Director of Sport at France Télévisions Digital kindly supplied a quote, and in English (thanks!)..here it is:

"We've worked with Monterosa to create a great way to engage tennis fans during the live event. Using the LViS platform has helped us deliver the product rapidly and at scale. Our Social TV producers will be dedicated to driving content including predictions, trivia questions and other social media content for audiences and we're very excited to see the effect it will have with fans who watch the live stream and on TV."

The Sports Predictor game from the LViS Store includes these features

  • Point-scoring predictions. The sooner you choose, the more you win
  • Multiple, concurrent predictions
  • Multiple-choice trivia questions with or without pictures
  • Push interesting facts, stats and trivia
  • Achievements that unlock competition entry
  • Leaderboards
  • Search, moderate and push curated Tweets
  • Create and manage competitions with secure data capture
  • Personal profile and settings
  • Optional integration with Janrain or Gigya identity management

 

Get in touch if you’d like to learn more.

Horse Tracker Is Back For The Grand National!

Channel 4 Horse Tracker, the #1 free app for racing fans, is back with some brand new features for this year’s Grand National.

The app now includes realtime course mapping of all the runners, meaning users can see each horse’s exact location on a top-down map of the course during the race. In addition, the new “Most Tracked” feature shows users which horses have the most followers indicating the people’s favourite to win the big race! Behind the scenes, the new “Stats View” allows producers see exactly how many people are tracking each horse, providing instant editorial content!

Realtime sports data offers fans a whole new dimension to their experience. It’s an area we’re really excited about, Tweet us your views @monterosalondon

Click Here to download the app for free, and don’t forget to place your bets. Good luck!

 

MTGx licenses LViS Studio to power its real-time sports game ‘Sochi Legends’

Sweden-based media giant MTGx has chosen LViS and the Monterosa Apps Team to deliver their Viasat Winter Games second screen experience.

Built on LViS APIs, ‘Sochi Legends’ is playable on Viasat’s mobile site and also in their Sochi app. The game challenges you to prove your knowledge of winter Olympic sports by answering a range of daily quiz questions in a bid to earn yourself a gold medal in each of the fifteen disciplines. During live Ice Hockey matches, you can give your points tally a serious boost by making correct predictions about the action. Over the course of the Olympics, you’ll climb the ranks from lowly ”Trainee” to certified ”Sochi Legend”.

The game features a leaderboard that lets you see how you measure up against your friends and other players in the game. If you’re good enough to reach Level 10 and secure ‘Sochi Legend’ status, you’re invited to join the Hall of Fame where you can comment on (brag about!) your success.

Tom McDonnell, Monterosa’s CEO said “The days of investing in one-off experiences for TV are over, so by adopting LViS and making a highly flexible sports gaming app, MTGx are enhancing the fan experience today and investing in a capability that can be used again and again”

Fergal Walker, from MTG added: "Modern audiences expect to be able to engage more with the content they love, and MTG aims to help them. Sochi Legends enables sports fans of all ages to get a little closer to the 2014 Winter Olympics by taking part in daily quizzes and predictions. Leveraging Monterosa's LViS platform enabled us to develop this solution speedily and gives us the ability to repeat this and build on it for future audience engagement."

TV 2 Norway licenses LViS Studio as their interaction platform

Norway’s biggest commercial broadcaster TV 2 has signed a 12-month LViS Studio licence deal as part of their 2014 business strategy, which places second screen social interaction at the core of their entertainment and sport programming.

Built on the LViS Powerbar and LViS Competitions APIs, TV 2’s first LViS-Powered experience has handball fans all over Norway ringing the virtual Cowbell in support of their women’s international team at the Handball World Championships. At key moments in the game, commentators urge viewers to go to TV2.no and ring the Cowbell, effectively “rating” what they’ve just watched. Straight after ringing the Cowbell, fans can enter TV 2’s competition to win a signed jersey by submitting a few of their details. And finally, using VizRT’s on-screen graphics, the Bell-o-Meter lets the viewers know just how much noise they’re all generating.

Tom McDonnell, Monterosa's CEO said, “TV2 is among the most forward-thinking broadcasters in global broadcast technology, investing in leaders such as VizRT and now LViS. We’re proud to be working to enhance their TV proposition for both audiences and advertisers.”

Nils Borhaug at TV2 added, “We know that LViS Studio will enable us to develop second-screen proposals enhancing TV experience for our viewers and offering new and exciting opportunities for our sponsors. Monterosa proved to be the most promising offering both based on functionality and flexibility of the LViS platform and also for their accumulated experience and knowledge working with a variety of broadcasters and brands.”

Live Second Screen Horse Tracker app launches for UK's biggest racing event Grand National

As part of their first year of coverage, Channel 4 and Monterosa have launched Horse Tracker, a groundbreaking second screen app built on Monterosa's LViS technology with data from TurfTrax and audio watermarking from Civolution, the app allows people at home to track the position, speed and status of their horses as they race, in synch with the TV.

*Update* Check out the case study video:

The Grand National is Britain's biggest horse racing event of the year and over the course of the meeting, an estimated £500m ($760m) will be bet on horses at the Aintree meeting. It may be the nation's favourite race, but it's one of the busiest, most confusing and those who don't follow racing regularly often find it hard to see the position of their horse.

James Rutherford, Channel 4's multi-platform commissioner for sport said “In the heat of the live action it can often be difficult for viewers to track the position of their horses. Using real time data from the course combined with the latest audio-watermarking technology has allowed us to give viewers the chance to exactly track their horses alongside the television coverage.”

The app is now available on the App Store and as a web/mobile web version at channel4.com/horsetracker.

Horse Tracker is available for international licencing.